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Could you post please. My partner left me 7 weeks ago, and I’ve had to make a ne…

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Could you post please. My partner left me 7 weeks ago, and I’ve had to make a new claim for universal credit. It was a good job I phoned tax credits today as I was wondering why my payments kept the same. As when I claimed income support they said they contact tax credits to inform of change of circumstances. I’m new to this I have 2 boys 5&3. Is this universal credit really a nightmare? as I’ve had to do it online and I still can’t verify my identity as I don’t have certain devices and got to go to job centre to do. Sorry for long post.
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