Private post please. I have just received a letter from the NHS business service…
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Private post please. I have just received a letter from the NHS business service authority to say I falsely claimed free dental treatment BUT I have a tax credits certificate and currently get tax credits so I am confused. Has anyone had this and what was the outcome? They are saying I need to pay £153!
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Please can you send a private reply. Yes I am entitled to free treatment and have a valid exemption card. It’s going to drive me mad as I can’t phone the dentist until Monday but I’ll ring the number on the letter in the morning. Thank you for your replies.
Don’t worry it’s a mistake on their behalf. Just call them and they’ll sort it out for you. The customer service is surprisingly really good and very friendly. I have a prepayment card for prescriptions as I was spending £40 a month on medicine. I got a letter for £126 owing and totally panicked. I called them and when they’d issued me with a new card my first name and surname had been typed in incorrectly so hadn’t recognised me. They sorted it out really quick over the phone.
You probably just ticked the wrong box, I’ve done it before ticked “M” instead of “H” easily done when you have kids to keep track of. I rung up and explained he just said chuck the letter that’ll take care of that and I’ll update our system. Done x
I had this happen to me, I called the number on the letter and explained I have a tax credits exemption and gave them the exemption number and they advised me to call the dentist and double check they had the correct details which I did and then I received a phone call from the business service as it turned out the dental practice had sent the wrong form off so it was their mistake, they apologized and cleared the charge, so maybe just give them both a call and ask why you have been charged if you definitely get free dental care x
This happened to me. They had my name wrote down wrong, they didn’t have the hyphen & another time it happened because my dentist is still under my mums address which it always has been which had never been a problem but because my card is registered at my address that’s where the confusion happened x
My mom had one few weeks back, it was because she was down as her Maiden name at dentist & her married name on exemption card. She just rang the number on letter, gave them her exemption card number & they said it was sorted & to ignore letter! X
They did that to me for prescription when I had a maternity card wanting me to pay £50 I just rang the customer service explained to them and gave them my maternity card number and I didn’t get charged. So call them up ?
I had this twice and it was cos the dentist had spelt my street and name wrong I phoned up and confirmed the tax exemption cert number and lady said was sorted had to ring dentist and tell them to correct the spelling x
I had this and they had messed up my date of birth. It was nothing i had done. Just ring up with your currently exemption card number and they will check you was entitled and cancel it x
I used to get free dental but as my pay went up ever so slightly it ruled me out for free dental, I wasn’t informed of it until the card expired and they didn’t send a new one
I had one of them letters all I did was call them give them the number on the card. And my address then I was told yes you do have one and it our mistake. I didn’t have to pay anything
I’m on UC, do I need to apply for free prescriptions? When I rang they said as I earn under the maximum amount that I automatically get it free. X
Ha I had this yesterday I rang them gave them my details and they said sorry but it’s not nice seeing a brown letter and thinking ppl thought I was in the rob x
I had the same problem Hun, I emailed them with proof and they let it go. There should be an email address or phone number on the letter, give them a call. Hope you get it sorted xx
I had this and I rang them and it was because I had moved and didn’t even think about telling them, they swapped it on the system and I didn’t have to pay a fine xx
I had this with the dentist I phoned them up said I had a card, went in and showed them and my paper work. They said that’s ok and I didn’t pay.
Have you recently moved? I had this with my maternity card and it was because I’d moved and they hadn’t changed my address. Or have you changed your claim?
I had this when i was on maternity. The women had put the wrong thing through so they sent me a letter. I rung them and sorted it within seconds
I’ve had this. I rang and explained I had a tax credit excemption and they took my number. They put my name as Mrs crowthrush. The woman on the phone laughed and the fine got wipes. Just ring them and give your certificate number the fine will be wiped xx
Having tax credits isn’t an automatic exemption. You have to have a valid card (or had one at the time of treatment). It might be that you ticked the wrong box. Call your dentist and see what they say
Ok… I get child tax credits and job seekers but I’m still made to pay for all my NHS prescriptions and dental treatment as apparently I’m supposed too… Am I paying when I shouldn’t be as I’m very confused now xx
Are you entitled to free dental? Do you work? If you know you’re entitled just dispute it. Clerical errors like this happen all the time unfortunately!
Have u got an exemption card. Just with tax credits u dont qualify automatically u still neednthe exemption card.
Just because you get tax credit you don’t get free dentist .. you need you maternity exemption card which last till baby is nearly 1 x
Not all tax credits make u exempt do u have a card and on low enough income